Refund Policy

RETURNS

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Several types of goods are exempt from being returned. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned. We also do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include:

  • Gift cards

  • Downloadable software products

  • Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

Certain situations may qualify for partial refunds only, if applicable:

  • Books with obvious signs of use

  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened

  • Any item that is not in its original condition, is damaged, or has missing parts for reasons not caused by our error

  • Any item returned more than 30 days after delivery

REFUNDS (IF APPLICABLE)

Once we receive and inspect your return, we will send you an email confirming that we have received the returned item. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you have not yet received a refund, first check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. Refunds often require some processing time before they appear in your account.

If you have completed all these steps and still have not received your refund, please contact us at pawsypetshop@outlook.com.

SALE ITEMS (IF APPLICABLE)

Only regularly priced items may be refunded. Unfortunately, sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at pawsypetshop@outlook.com and send your item to:

Avd. Diputación, No. 30, Stairway 2, 5th Floor N
Calpe, Alicante 03710
Spain

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the person who gave you the gift had the order shipped to themselves to give to you later, we will issue the refund to that person, and they will be informed of your return.

SHIPPING

To return your product, mail it to:

Avd. Diputación, No. 30, Stairway 2, 5th Floor N
Calpe, Alicante 03710
Spain

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are returning an item worth more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.